Helpful Websites (18 years +)

Free individual advocacy support services in WA:

Advocacy WA
4 Plaza Street, South Bunbury WA
Phone: (08) 9721 6444
Website: Advocacy WA
Email: admin@advocacywa.org.au

Sussex Street Community Law Services
29 Sussex Street, East Victoria Park WA
Phone: (08) 6253 9500
Website: Sussex Street Community Law

Albany Community Legal Centre
129 Grey Street West, Albany WA
Phone: (08) 9842 8566
Website: Albany Community Legal Centre

Midland Information Debt & Legal Advocacy Service (MIDLAS)
23 Old Great Northern Highway, Midland WA
Phone: (08) 9250 2123
Website: Midlas
Email: admin@midlas.org.au

You can also find disability advocacy services in your area using the Department of Social Service’s Advocacy Finder

Ask Izzy Advocacy Finder

Developmental Disability WA

Developmental Disability WA provide family peer support, individual advocacy services and NDIS support coordination for people in WA with developmental disability, intellectual disability and Autism:

City West Lotteries House, 2 Delhi Street, West Perth WA
Ph: (08) 9420 7203
Website: DDWA
Email: ddwa@ddwa.org.au

WA Individualised Services (WAis)

WA Individualised Services (WAis) help people with disability and their families to understand, design and develop individualised and self-directed supports by providing information and advice, peer support, and coaching and mentoring:

183 Carr Place, Leederville, WA
Ph: (08) 9481 0101
Website: WAiS
Email: admin@waindividualisedservices.org.au

The Office of the Public Advocate

The Office of the Public Advocate provides information, advice and training on guardianship, administration, Enduring Powers of Attorney, Enduring Powers of Guardianship and protecting vulnerable adults, advocates for adults with decision-making disabilities, and provides guardianship services when appointed by the State Administrative Tribunal:

Level 23, 28 Barrack Street, Perth WA
Ph: 1300 858 455 or (08) 9278 7300
(Monday to Fridays, 9am – 4.30pm AWST)
Website: Public Advocate
Email: opa@justice.wa.gov.au

National disability advocacy support services:

People with Disabilities Australia (PWDA)

People with Disabilities Australia (PWDA) provides information, advice, referrals and individual advocacy support to people with disability and their families. They are based in Sydney NSW.

Ph: (02) 9370 3100 or 1800 422 015
(Monday to Fridays, 9am – 5pm AEST)
Website: People with Disability
Email: pwd@pwd.org.au

The Australian Human Rights Commission (AHRC)

The Australian Human Rights Commission (AHRC) gives advice, information and support about human rights laws and protections in Australia. They are based in Sydney NSW:

AHRC National Information Service
Ph: 1300 656 419
(Monday to Fridays, 10am – 1.30pm AEST)
Website: Human Rights
Email: infoservice@humanrights.gov.au

The Cooperative Research Centre for Living with Autism (Autism CRC) is the world’s first national research centre focused on autism. Autism CRC has programs, surveys and other ways for autistic adults across Australia to participate in their research. For more information about how you can get involved, visit their website:

Autism CRC

South West Autism Network (SWAN)

SWAN provide peer support, training and workshops, and resources about Autism for autistic people and their families living in the South West and Great Southern WA areas:

Ph: 0476 315 694 or 0499 819 038
Website: SWAN Autism
Email: info@swanautism.org.au

SWAN Busselton

6 Pettit Cres, West Busselton WA
(Mondays to Fridays, 9.00am – 3.00pm)

SWAN Bunbury

Milligan Community Learning & Resource Centre
35 Milligan St, Carey Park WA
(By appointment)

Autism Association of WA

Autism Association of WA provide therapy and support services for autistic people in WA and the only Disability Employment Service (DES) specifically for autistic people in Australia. They also provide online therapy services via Zoom and do regional visits:

215 Stubbs Terrace, Shenton Park WA
Ph: (08) 9489 8900
Regional: 1800 636 427
Website: Autism WA
Email: autismwa@autism.org.au

Carers WA

Carers WA provides support, referral services and resources for carers of people with disability in WA:

The Carer Centre, 182 Lord Street, Perth WA
Ph: 1300 227 377
(Monday to Fridays, 8.30am – 4.30pm)
Website: Carers WA
Email: info@carerswa.asn.au

Developmental Disability WA (DDWA)

DDWA provide peer support groups, individual advocacy services and NDIS support coordination for people in WA with developmental disability, intellectual disability and Autism:

City West Lotteries House, 2 Delhi Street, West Perth WA
Ph: (08) 9420 7203
Website: DDWA
Email: ddwa@ddwa.org.au

Spectrum Space (formerly Autism West)

Spectrum Space holds social groups and life skills workshops for autistic people and their families. They also run a Women’s Council and Youth Advisory Council for autistic people:

B Block, Ground Floor (at the old Fremantle Hospital)
2 Alma Street, Fremantle WA
Website: Spectrum Space
Email: info@spectrumspace.org.au

To contact police, ambulance or fire services in an emergency call 000
TTY users call 106
For non-urgent police assistance call 131 444

The Police Conduct Investigation Unit handles complaints about WA Police:

Ph: (08) 9223 1000
Email: police.complaints@police.wa.gov.au

JobAccess Advice Line 

JobAccess Advice Line provides information and advice about disability employment:

Ph: 1800 464 800
(Monday to Fridays, 9am – 7pm AEST)
Website: Job Access
Online enquiry form: Job Access Online Enquiry

WA Fair Work Commission

WA Fair Work Commission handles complaints about workplace bulling and harassment:

Ph: 13 13 94
(Monday to Fridays, 8am – 5.30pm)
Website: Fair Work Ombudsman
Online enquiries: Fairwork Online Enquiry

Wageline

Wageline provides information about pay rates, leave entitlements and other working conditions in WA:

Ph: 1300 655 266
(Monday to Fridays, 9am – 4.30pm AWST)
Email: wageline@dmirs.wa.gov.au

The WA Equal Opportunity Commission

The WA Equal Opportunity Commission handle complaints about workplace harassment or discrimination:

469 Wellington Street, Perth WA
Ph: (08) 9216 3900 or 1800 198 149
Email: eoc@eoc.wa.gov.au
Online complaint form: WA Government Online Complaint Form

The National Disability Coordination Officer program (NDCO)

NDCO helps people with disabilities transition from high school to further education and training or employment:

NDCO Coordinator South-West and Great Southern WA

Bernard Tarbotton at Edge Employment
Ph: (08) 9286 6600
Website: NDCOWA
Email: ndcowa@edge.org.au

Centrelink contact numbers

Disability, Sickness and Carers Line

For enquiries about Disability Support Pension, Carer Payment and Mobility Allowance:

Ph: 132 717
(Monday to Fridays, 8am – 5pm)

Employment Services Line

For enquiries about JobSeeker payments and crisis payments:

Ph: 132 850
(Monday to Fridays, 8am – 5pm)

Self Service Line

To check your payment information, past and future payments, apply for an Advance Payment or to order mailed copies of documents:

136 240
(Line open 24 hours a day, 7 days a week)

Reporting Line

To report your employment income or mutual job requirements:

Ph: 133 276
(Line open 24 hours a day, 7 days a week)

Youth and Students Line

For enquiries about Austudy, Youth Allowance and Pensioner Education Supplement:

Ph: 132 490
(Monday to Fridays, 8am – 5pm)

National Relay Service Line

For anyone with a hearing or speech impairment who wants to use the National Relay Service to contact Centrelink or Medicare:

Ph: 1800 555 660
(Monday to Fridays, 8am – 6pm)

Online Services Support Line

For help with your Centrelink online account, Centrelink Express app, or MyGov:

Ph: 132 307
(Monday to Fridays 7am – 10pm, Saturday and Sundays 10am – 5pm)

Concessions WA (run by Department of Communities WA)

For information about entitlements and concessions available:

Ph: (08) 6217 6888 or country free call 1800 176 888
Website: Concessions WA
Email: enquiries@communities.wa.gov.au

Companion Card WA

Ph: 1800 617 337
(Monday to Fridays, 9am – 4pm)
Website: WA Companion Card
Email: wacompanioncard@nds.org.au

The No Interest Loan Scheme (NILS)

NILS can help people on low incomes with no interest loans:

Ph: (08) 9263 2199
Website: WA No Interest Loan Scheme

The National Debt Helpline

The National Debt Helpline provides free financial counselling over the phone and can connect you to local financial counsellors in your area:

Ph: 1800 007 007
(Monday to Fridays, 9.30am – 4.30pm)
Website: National Debt Hotline

Australian Tax Office (ATO)

Ph: 13 28 61
(Monday to Friday 8am – 6pm AWST, Saturday 10am – 2pm AWST)
Website: Australian Taxation Office

Consumer Protection

Consumer Protection can provide information and support about your consumer rights:

Ph: 1300 304 054

Consumer Protection office locations in South West and Great Southern WA:

Bunbury

8th Floor, 61 Victoria Street, Bunbury
Phone: (08) 9722 2888
(Open Monday to Fridays, 9am – 5pm)

Albany

Unit 2/129 Aberdeen St, Albany
Phone: (08) 9842 8366 (Open Monday to Fridays, 9am – 5pm)

Perth

Level 2, 140 William St, Perth
Phone: 1300 304 054 (Open Monday to Fridays, 9am – 5pm)

Emergency financial and food assistance:

WA Emergency Relief and Food Access Service

WA Emergency Relief and Food Access Service can help you find and apply for emergency financial assistance and food relief in your area:

Free call: 1800 979 777
(Monday to Friday, 9am – 5pm)

Anglicare WA

Anglicare WA have 10 offices across the South West and Great Southern WA areas and can help with emergency financial assistance, food hampers and financial counselling:

Ph: 1300 11 44 46
Website: Anglicare Locations

South Regional TAFE 

Ph: 1800 621 445
Website: South Regional TAFE
Email: enquiry@srtafe.wa.edu.au

Student Services – Bunbury campus

Phone: (08) 6371 3245 or 0417 937 894
Email: StudentServices@srtafe.wa.edu.au

Disability Liaison Officer – Albany campus

Phone: (08) 6371 3741
Email: DisabilityServices@srtafe.wa.edu.au

South West VETLink

South West VETLink is a service in Bunbury that can help students and their families find out about pathways to further education and employment.

Ph: 0409 200 702
Email: donna@southwestvetlink.wa.edu.au

Department of Education

Department of Education regional offices can provide information on local public school options, special programs and services such as school psychology, behaviour centres, home education and so on:

South Metropolitan Education Regional Office
184 Hampton Road, Beaconsfield WA
Ph: (08) 9336 9563
Email: southmetro.ERO@education.wa.edu.au

Southwest Education Regional Office
Bunbury Tower 5th Floor, 61 Victoria Street, Bunbury WA
Ph: (08) 9791 0300
Email: southwest.ERO@education.wa.edu.au

Medicare general enquiries line

Ph: 132 011
(Open 24 hours a day, 7 days a week)

Medicare telephone claims line 

For rural and remote Medicare claims:
Ph: 1300 360 460
(Open 24 hours a day, 7 days a week)

National Relay Service Line

For anyone with a hearing or speech impairment who wants to use the National Relay Service to contact Medicare:

Ph: 1800 555 660
(Monday to Fridays, 8am – 6pm)

South West Community Alcohol and Drug Service

109 Beach Road, Bunbury
Phone: (08) 9721 9256
(Monday – Friday 8.30am – 4.30pm)
Email: admin.swcads@sjog.org.au

WA Alcohol and Drug Support Line

Phone: (08) 9442 5000
Country Free Call: 1800 198 024
Available 24 hours a day, 7 days a week

South West regional WA Public Dental Service clinic locations:

Public Dental Clinic Albany

34 Warden Avenue, Spencer Park WA
Ph: 08 9842 2211
Email: AlbanyGDC@dental.health.wa.gov.au

Public Dental Clinic Bunbury

South West Health Campus
Robertson Drive, Bunbury WA
Ph: 08 9791 3661
Email: BunburyGDC@dental.health.wa.gov.au

Public Dental Clinic Busselton

Busselton Health Campus
25 Mill Rd, Busselton WA
Ph: (08) 9753 6301
Email: BusseltonGDC@dental.health.wa.gov.au

Public Dental Clinic Ravensthorpe

Martin Street, Ravensthorpe
Ph: 0439 475 283
Email: RavensthorpeGDC@dental.health.wa.gov.au

WA Public Dental Service: Special Needs Bookings Line

Ph: (08) 9201 9889

Doctor To Me: After Hours GP (Bunbury)

Ph: 1300 37 86 63
(Available Monday to Friday 6pm – 8am, and 24 hours a day on weekends)

South-West and Great Southern WA public hospitals with 24 hour emergency departments:

 Peel Health Campus (Mandurah)

110 Lakes Rd, Greenfields WA
Ph: (08) 9531 8000

Bunbury Hospital

Bussell Highway (cnr Robertson Drive), Bunbury WA
Ph: (08) 9722 1000

Albany Hospital

30 Warden Ave, Spencer Park WA
Ph: (08) 9892 2222

Busselton Health Campus

4 Mill Road Busselton WA
Ph: (08) 9753 6000

Collie Health Service

Deakin St, Collie WA
Ph: (08) 9735 1333

Margaret River Hospital

Farrelly St, Margaret River WA
Ph: (08) 9757 0400

Bridgetown Hospital

28 Peninsula Road, Bridgetown WA
Ph: (08) 9782 1222

Harvey Hospital

Wright St, Harvey WA
Ph: (08) 9782 2222

Augusta Hospital

8 Donovan St, Augusta WA
Ph: (08) 9758 3222

Katanning Hospital

Francis St, Katanning WA
Ph: (08) 9821 6212

Denmark Health Service

50 Scotsdale Road, Denmark WA
Ph: (08) 9848 0600

Plantaganet Hospital (Mount Barker)

59 Langton Road, Mount Barker WA
Ph: (08) 9892 1222

Ravensthorpe Health Service

74 Martin Street, Ravensthorpe WA
Ph: (08) 9838 2211

WA Country Health Service (WACHS) Complaints

South West WACHS Director: Kerry Winsor
Ph: (08) 9781 2350
Email: kerry.winsor@health.wa.gov.au
Great Southern WACHS Director: Geraldine Ennis
Ph: (08) 9892 2672
Email: gs.ces@health.wa.gov.au

South West Aboriginal Medical Service (SWAMS)

SWAMS provides health services for Aboriginal people in the South West WA region. Their clinic is in Bunbury, but they also do health visits to Australind, Busselton, Brunswick, Collie and Manjimup.

Ph: (08) 9726 6000
Website: swanautism.org.au/swams

Nidjalla Waangan Mia Health Centre

Nidjalla Waangan Mia Health Centre is a bulk billing GP in Mandurah for Aboriginal people.

Ph: (08) 9586 4580

SECCA

SECCA is an organisation that helps people with disability learn about sex, sexuality, relationships and sexual health:

City West Lotteries House
2 Delhi St, West Perth
Phone: (08) 9420 7226
Email: admin@secca.org.au
Website: swanautism.org.au/secca

Public Housing Authority (Homeswest) offices in South West & Great Southern WA:

Mandurah

1/17 Sholl St, Mandurah
Phone: (08) 9583 6100
Email: mandurah@communities.wa.gov.au

Bunbury

22 Forrest Avenue, Bunbury
Phone: (08) 9792 2111
Email: bunbury@communities.wa.gov.au

Busselton

88 Kent Street, Busselton
Phone: (08) 6277 3666
Email: busselton@communities.wa.gov.au

Manjimup

Unit 10, 30-32 Rose Street, Manjimup
Phone: (08) 9771 7800
Email: manjimup@communities.wa.gov.au

Albany

131 Aberdeen Street, Albany
Phone: (08) 9845 7144
Email: albany@communities.wa.gov.au

Keystart Loans

Keystart Loans can help eligible people with disability buy their own home:

Level 3, 502 Hay Street, Subiaco WA
Ph: 1300 578 278
Email: info@keystart.com.au
Website: Keystart Access Home Loan

Emergency and crisis accommodation services:

EntryPoint Perth

EntryPoint Perth provides referrals to crisis and emergency accommodation services:

Phone: (08) 6496 0001 or 1800 124 684
(Open Monday to Friday 9am to 7pm, Saturday 9am to 5pm)
Online registration form: Entry Point Perth Registration

Crisis Care

Phone: (08) 9223 1111
(Open 24 hours a day, 7 days a week)
Country callers (free call): 1800 199 008

The Homeless Advisory Service

The Homeless Advisory Service gives referrals to crisis accommodation services, and information about bond assistance and public housing:

Phone: 1800 065 892
(Monday to Friday, 8am to 5pm)

AccordWest Busselton

AccordWest Busselton provides short-term emergency accommodation:

6/89 Duchess Street, Busselton
(08) 9722 9000
Website: Accord West

Salvation Army Bunbury

Salvation Army Bunbury crisis and emergency accommodation service

Corner Bussell Highway and Timperley Road, Bunbury
Phone: (08) 9721 4519
Email: corps.bunbury@aus.salvationarmy.org

Salvation Army Crisis Centre Albany

Salvation Army Crisis Centre Albany crisis accommodation service

155-160 North Road, Albany
Phone: (08) 9841 1068

Free legal advice and support services in WA:

Legal Aid WA

Legal Aid (Perth office)
32 St Georges Terrace, Perth
Ph: 1300 650 579 (Monday to Fridays, 9am – 4pm AWST)

Legal Aid (Bunbury office)

7th Floor Bunbury Tower, 61 Victoria St, Bunbury
Ph: 1800 813 732 or (08) 9721 2277

Legal Aid (Albany office)

Suite 3, 43 – 47 Duke St, Albany
Ph: 1800 813 874 or (08) 9892 9700

 
Sussex Street Community Law Centre

29 Sussex Street, East Victoria Park WA
Phone: (08) 6253 9500
Website: Sussex Street Community Law

 
Midland Information Debt & Legal Advocacy Service (MIDLAS)

23 Old Great Northern Highway, Midland WA
Phone: (08) 9250 2123
Website: MIDLAS

Regional mental health services:

Bridgetown Community Mental Health Team
Ph: (08) 9782 1444

Busselton Community Mental Health Service
Busselton Health Campus
Mill St, Busselton WA
Ph: (08) 9753 6400 (Monday to Fridays, 9am – 4pm)

South West Mental Health Service
(Margaret River and Dunsborough areas)
Ph: (08) 9757 3547
(Monday to Fridays, 8am – 4.30pm)

Warren Mental Health Team (Manjimup)
Warren Health Service
16 Hospital Avenue, Manjimup WA
Ph: (08) 9722 1300

Great Southern Mental Health Service (Albany)
Albany Health Campus
Hardie Road, Albany WA
Ph: (08) 9892 2440 (Monday to Fridays, 8:30am – 4:30pm)

Great Southern Mental Health Service (Katanning)
Katanning Hospital
11-31 Kobeelya Avenue, Katanning WA
Ph: (08) 9821 6341
(Monday to Fridays, 8:30am – 4:30pm)

RuralLink

After Hours regional mental health phone service
Ph: 1800 552 002
(Monday – Fridays 4:30pm – 8:30am, 24 hours on Saturdays and Sundays)

Mental Health Emergency Response Line (MHERL)

MHERL can give information, advice and referrals to people in the Perth metro and Peel (Mandurah-Waroona) areas:
Perth metro area: 1300 555 788
Peel (Mandurah-Waroona area): 1800 676 822
(24 hours a day, 7 days a week)

Lifeline

Lifeline can provide crisis support to anyone experiencing mental health distress:
Ph: 13 11 14
(24 hours a day, 7 days a week)
Text chat: 0477 13 11 14
(Available everyday, 10am – 10pm AWST)
Online chat: Lifeline Crisis Chat
(Available everyday, 5pm – 10pm AWST)

Suicide Call Back Service

The Suicide Call Back Service is a phone line with trained counsellors that can give support and advice to anyone affected by suicide:
Phone: 1300 659 467
(Available 24 hours a day, 7 days a week)

ConnectGroups

ConnectGroups provides information and referrals to people looking for support groups in WA:
Ph: (08) 9364 6909
Email: info@connectgroups.org.au

National Disability Insurance Scheme (NDIS

The NDIS is managed by the National Disability Insurance Agency (NDIA).

NDIA postal address:

National Disability Insurance Agency
GPO Box 700
Canberra ACT 2601
Website: NDIS Home Page

NDIS Contact Centre

Ph: 1800 800 110 (Monday to Fridays, 8am to 8pm)
Email: enquiries@ndis.gov.au
NDIS online feedback form: NDIS Feedback Form

APM Communities

APM Communities is the NDIS provider and Local Area Coordinators for the South West and Great Southern WA regions.

APM Communities (South West and Great Southern)

Ph: 1300 276 522
Email: lac@apm.net.au

APM Albany

108 Stirling Terrace, Albany
(Open Monday to Fridays, 9am – 5pm)

APM Katanning

Shop 8, 100 Clive Street, Katanning
(Open by appointment only)

APM Busselton

2/71 Kent Street, Busselton
(Open Monday to Fridays, 9am – 5pm)

APM Bunbury

Unit 1, 16 Victoria Street, Bunbury
(Open Monday to Fridays, 9am – 5pm)

APM Margaret River

Unit 14, The Village at Margs, Townview Terrace, Margaret River
(Open Monday to Fridays, 9am – 5pm)

APM Mandurah

Unit 1, 15 Sholl Street, Mandurah
(Open Monday to Fridays, 9am – 5pm)

APM Rockingham

5 Goddard Street, Rockingham
(Open Monday to Fridays, 9am – 5pm)

The Administrative Appeals Tribunal (AAT) can help you appeal your NDIS plan:

AAT postal address:

Administrative Appeals Tribunal
GPO Box 9955
Perth WA 6001
Ph: 1800 228 333
Email: generalreviews@aat.gov.au
Website: AAT

Transperth 

Transperth is the public transport provider for the Perth and Peel (Rockingham and Mandurah) areas. 

Transperth InfoLine

Ph: 13 62 13
(Sunday to Thursdays 5am – midnight, Fridays and Saturdays 5am – 2am)
Website: Transperth

Transperth Special Assistance Service

Ph: 1800 800 022

TransWA

TransWA is WA’s regional public transport provider.

TransWA bookings line

Ph: 1300 662 205
(Monday to Saturdays 8.30am – 5.00pm, Sundays 10.00am – 4.00pm AWST)
Email: info@transwa.wa.gov.au
Website: Transwa

Department of Transport Driver and Vehicle Licensing Services

Ph: 13 11 56
Website: Department of Transport – Licensing

Driving schools in WA for people with disabilities:

Six Star Disabled Driver Training

Pinjarra, Bunbury and Busselton areas
Driving lessons only
Modified vehicles available
NDIS registered provider
Ph: 0406 456 353 or 0411 511 729
Email: info-sixstar@iinet.net.au
Website: Six Star Driver Training

Eclipse Driving School

Rockingham, Mandurah and Bunbury areas
Driving lessons and OT driving assessments
Modified vehicles available
NDIS registered provider
Ph: (08) 9557 5010
Email: eclipsedrivingschool@westnet.com.au
Website: Eclipse Driving School

Indigo Solutions

Perth, Mandurah and Bunbury areas
Driving lessons and OT driving assessments
NDIS registered provider
Ph: (08) 9381 0600
Email: help@indigosolutions.org.au
Website: Indigo Driving

Drive and Pass Specialised Driver Training

Dianella (Perth metro area)
Driving lessons only
Modified vehicle available (automatic transmission only)
NDIS registered provider
Ph: 0449 995 456
Email: roanne@driveandpass.com.au
Website: Drive and Pass

OT Services Group

Visiting the Peel (Mandurah), Bunbury, Busselton and Esperance areas fortnightly
Driving lessons and OT driving assessments
NDIS registered provider
Ph: (08) 9332 1783
Email: info@otservicesgroup.com
Website: OT Services Group

Functional Revival

Albany area
OT driving assessments only
NDIS registered provider
Ph: (08) 9842 6038
Email: contacts@functionalrevival.com
Website: Functional Revival Driver Assessments

ACROD Parking Program

Ph: (08) 9242 5544
(Monday to Friday 9.00am – 4.30pm)
Email: acrod@nds.org.au
Website: Acrod Parking Permits

Technology for Ageing and Disabled WA (TADWA)

TADWA do vehicle modifications for people with disabilities in Perth and Bunbury.

TADWA Bunbury office:
Ph: 1300 663 243
Website: TADWA

RYDE

RYDE can help people under 25 years old with heavily discounted driving lessons given by trained volunteers:

South West RYDE (Bunbury and Busselton)
Ph: 0419 730 550 or (08) 9721 6951
Website: Ryde South West

Mandurah RYDE
Ph: (08) 9550 3670 or (08) 9581 3365
Website: Ryde Mandurah